Content & Community Guidelines

These Content and Community Guidelines ("Guidelines") govern your use of our website located at sunnlo.com and/or the mobile application and its versions ("App"), including various features available on the website and mobile application, collectively referred to as the "Platform". The Platform is made available by Inmount Technoservices Pvt Ltd ("Inmount", "we", "us" and "our"), a private company established under the laws of India, having its registered office at A 305, Prem Vihar, Gali no. 5, Delhi. The terms "you" and "your" refer to the user of the Platform.

These Guidelines are to be read with the App's Terms of Use and the Privacy Policy (collectively, "Terms"). The capitalized words used in these guidelines shall have the meaning given to such words in the Terms.

Please note that we may change these Guidelines from time to time, and we reserve the right to do so. The updated version of these Guidelines is available here.

Our Platform connects you with people who can provide emotional support and wellness guidance. The community that we have created is diverse and receptive to a variety of content, but the Platform is accessed by a variety of audiences. Hence, to ensure that all our users follow standard practices and to foster a safe environment for you to express yourselves, we have put in place strict guidelines and restrictions that govern the usage of the Platform.

CONTENT GUIDELINES

We actively remove content that is prohibited on our Platform and violates both our Guidelines as well as applicable Indian laws. If such content comes to our attention, we may take it down or restrict access to user accounts. If you come across any content that violates these Guidelines, we encourage you to report it.

a. Adherence to Applicable Laws

All content, including without limitation, content that is uploaded, posted, commented on, or shared by you on our Platform, must adhere to the laws of India, including but not limited to the Bharatiya Nyaya Sanhita, 2023, the Information Technology Act, 2000, and all the rules and amendments made under such laws. We cooperate with legal authorities and law enforcement mechanisms in cases of breach of applicable laws.

Content that threatens the unity, integrity, defence, security, or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to violence should not be uploaded, posted, commented on, or shared by you.

b. Nudity and Pornography

Content which contains the following is prohibited on the Platform and will be considered a strict violation of these Guidelines:

• Obscene, sexually explicit, pornographic, or nude content or images/videos that display private parts and/or depict sexual activities;
• Content that is invasive of another's privacy, including bodily privacy;
• Videos or images of individuals in compromising positions or content depicting sexual actions;
• Sextortion or revenge pornography;
• Content that exploits or endangers any individual;
• Content related to paedophilia or child pornography or child sexual abuse imagery;
• Content that is indecent, immoral, or related to rape, sexual objectification, non-consensual activities, and molestation.

c. Harassment or Bullying

We strongly condemn any kind of harassment or bullying on our Platform. We intend to give our users the freedom to express themselves without the fear of emotional or psychological distress. We urge you to ignore any content that you may find petty or annoying. In addition to this, we also encourage you to report any such content that harasses another individual or intends to degrade or shame any individual.

Content examples that constitute a violation of these Guidelines are provided below:

• Posting abusive language or curse words, morphed images, and/or malicious recordings;
• Objectifying, insulting, or harassing someone based on their gender, race, ethnicity, caste, colour, disabilities, religion, sexual preferences;
• If someone blocks you from their account, kindly do not try and contact them from a different account;
• Any image or information of an individual that is shared without their consent with an intent to harass, distress, or endanger them;
• False information posted with the intent to harass someone for financial gain or to cause emotional, physical, or mental harm.

d. Intellectual Property

We aim to safeguard intellectual property rights and consider violations of such rights as serious misconduct. All content, including but not limited to literary, musical, dramatic, artistic, sound recordings, and cinematographic works, is subject to intellectual property protection.

Posting content on the Platform that is not original and is copied from an individual/organisation who owns the intellectual property rights in such content/works is prohibited. Any content that violates the intellectual property rights of third parties will be removed/taken down, and strict action will be taken against users who repeatedly violate these Guidelines.

e. Violence

Violence includes all content that causes discomfort to our users due to its graphic nature, including images or videos that glorify violence and suffering, intend to incite violence, or express intent to commit violence, or depict physical violence or animal cruelty.

Some examples of content that is considered violent:

• Content that promotes dangerous and illegal activities;
• Content that praises or memorializes individuals, groups, or leaders involved in terrorism, organized violence, hateful propaganda, or criminal activities;
• Content that promotes recruitment for terrorist organizations;
• Content that provides instructions on how to make or use explosives or firearms.

If you believe someone is in imminent danger, you should get in touch with your local law enforcement authorities and report the situation at the earliest.

f. Hate Speech and Propaganda

Content that promotes violence or intends to incite violent behaviour or enmity against an individual or a group of individuals, or intends to intimidate, target, or demean or cause hurt to any particular religion, race, caste, ethnicity, community, nationality, disability, disease, or gender, is prohibited.

Please refrain from incendiary commentary, causing insult to Gods, religious deities, symbols, or emblems of any religion, and from publishing theories or hateful ideologies that may cause outrage among our users and influence them negatively.

g. Abuse, Self-Injury or Suicide

We do not permit content that depicts or promotes suicide, self-injury, harm or any such tendencies and encourages participation in dangerous activities. Posting any content that harms or relates to physical, mental, sexual, or psychological maltreatment, neglect, or abuse of any individual is strictly prohibited on our Platform.

We allow content that intends to provide support, aid, and relief to those undergoing such serious issues. We also allow users to share their experiences which may provide coping mechanisms for those who need help.

h. Illegal Activities

We have zero tolerance for content that advocates or promotes illegal activities.

We prohibit content related to or in support of organized crime, criminal activities, promotion, sale, or use of weapons, firearms and explosives, violence, or terrorist activities. The sale of illegal goods or services, regulated goods, drugs, and controlled substances, and the solicitation of sexual services is strictly prohibited.

Impersonating another individual and distributing false or misleading information on our Platform for personal or financial gain will be considered fraud.

i. Non-Consensual (Personal) Content

Content that impersonates another individual is prohibited. Posting or misusing personal content or data, or information of another individual, including pictures or videos of other people who have not given express consent to such content being posted, is prohibited.

Revealing someone's personal data or sensitive personal information, including contact information, passwords, address, financial information, sexual orientation, biometric information, government identification documents, or threatening someone to reveal or use such information, will be considered as harassment.

j. Spam

Content that misleads users about its origin, displays or promotes false advertisements, fraudulent or misleading representations, and security breaches falls under the ambit of spam and is prohibited. Do not use artificial and manipulative means to generate traffic or increase followers, likes, views, comments, and shares.

k. Misinformation

We aim to combat the spread of misinformation on our Platform.

Content that is misleading or knowingly and intentionally communicates any misinformation or disinformation, or information which is patently false and untrue is prohibited. We also prohibit the posting of content that exaggerates an existing piece of news by introducing non-factual elements into it.

Users are accountable for the content they post on our Platform. You must, to the extent possible, ensure that the content you post on the Platform is authentic and from a reliable and verifiable source.

COMMUNITY GUIDELINES

When you use our Platform, we expect you to follow certain norms.

a. Multiple/Fake Profiles

Creating a fake profile of an individual or organisation and impersonating someone in a misleading or deceiving manner, with or without the intention of harassing or bullying them, is prohibited.

b. Safety and Security

Harassing someone or using abusive language while addressing another user is prohibited. Do not do anything which may make other users feel uncomfortable. Action will be taken against you if you try to create hostile situations for other users.

c. Beware of Legal Consequences

Ignorance of law is not an excuse to escape liability for your actions. In order to use our Platform, you will need to comply with the laws and regulations that govern conduct in the digital environment. Kindly respect all applicable laws while using our Platform.

d. Enforcement Actions against Violators

We take prompt action against those who violate these Guidelines. Our decision to take action against any account is binding upon the user. If your profile is found to be violating these Guidelines, we may take appropriate actions and restrict your access to the profile. In case of repeated violations, we may be compelled to take stricter actions and further restrict you from registering with us.

PLATFORM SECURITY

Reporting

When you see any content or activity that violates these Guidelines, please tap or click on the 'Report' option to report such content. We will review your report. If we find the content or activity to be in violation of these Guidelines, we will remove it and take appropriate action.

Intermediary status and review of content

We are an intermediary as per the applicable laws. We do not control what our users post, comment, share, or say on the Platform and are not responsible for their (or your) actions (whether online or offline). Our responsibility and liability for anything that happens on our Platform is strictly governed and limited by the laws of India.

Grievance Officer

RIGHT TO CHALLENGE

In case the content you upload or post, or your activity is reported by another user and removed from our Platform, we will notify you of such removal and our reasons for the same. If you believe that your content has been unfairly removed, you may write to us at support@sunnlo.com to challenge the removal. We may review the content again and determine the validity of the appeals request.