Privacy Policy
Last updated: 13th January, 2025
We (Inmount Technoservices Pvt Ltd, or "Inmount") recognise that your privacy is very important and take it seriously. This Privacy Policy ("Privacy Policy") sets out how we collect, use and disclose your data when you use our website sunnlo.com ("Website") and/or mobile application called Sunnlo ("App"). The Website and App are collectively referred to as the "Platform". References to "we", "our" or "us" or the "Inmount" shall mean the Platform and/or Inmount Technoservices Pvt Ltd. Any references to "you", "your" or "user" shall mean any person or entity using our Platform. We will not use or share your information with anyone except as described in this Privacy Policy.
This Privacy Policy is a part of and is to be read with the Sunnlo Terms of use ("Terms"). By using this Platform, you agree to the terms and conditions of this Privacy Policy. You also consent to our use and disclosure of your Personal Information (as defined below) in the manner described in this Privacy Policy. The capitalized words used in this Privacy Policy but not defined herein, shall have the meaning given to such words in the Terms. If you do not agree with the terms and conditions of this privacy policy, please do not use this platform.
The information we collect and how we use it
| Information We Collect | How We Use It |
|---|---|
| Log-in Data. User ID, mobile phone number, password, gender, and IP address. We may collect an indicative age range which tells us that you are of the appropriate age to access our Platform and certain features of our Platform (collectively, "Log-in Data"). Additional Profile Information. Alongside the Log-in Data, we also collect your photo and the biography provided by you on your user profile. Content You Share. This comprises all of the information you make available to other users via Platform, comprising such as: - Information about you or relating to you that is voluntarily shared by you on the Platform - Any posts that you make on the Platform - This also includes information about you that other users of the Platform share about you Information we receive from other sources. We may receive information about you from third parties (including business partners, sub-contractors in technical, analytics providers, search information providers). Log Data. Information that we automatically collect when you use the Platform, including technical information, search history, and metadata. Cookies. Our Platform uses cookies to distinguish you from other users of our Platform. Surveys. If you choose to participate in a survey, we may request you to provide certain Personal Information. | - To set up and facilitate log-in to a user account on Platform - To notify you about changes to the Platform - To facilitate communication through the Platform - To enforce our terms, conditions, and policies - To develop new services and improve existing services - To provide language and location based personalization - To administer the Platform and for internal operations - To better understand how you use and access the Platform - To conduct user demographic analysis - To assess effectiveness of advertising and marketing activities |
| User Search Data. Any searches you make on the Platform. | To provide you quick access to your previous searches. To use analytics for personalization and showing you targeted content. |
| Additional Account Security. We collect your phone number and request access to the SMSes on your phone by sending you a One-Time-Password ("OTP"). | To verify your identity and for maintaining your account security. |
| Chat Data. We collect the content of any communications between you and another user, when you use any chat feature on the Platform. | To facilitate delivery of communication to another user. |
| Contacts List. We access the contacts list on your mobile device with your consent. | To connect you with other Platform users. |
| Location Information. Information derived from your GPS, IP address, and/or public posts that contain location information. | - For security, fraud-detection and account management - To provide you with location-based services - To provide language and location customization |
| Customer Support Information. Any information that you provide to our customer support team. | To investigate your support issue. |
| Device Data. Device attributes, operations, identifiers, signals, settings, network and connections, applications, and media. | - To facilitate the sharing of media - To customize our Platform to suit your mobile device - To optimize your user experience - To verify your identity - To improve the Platform |
Disclosure of your information
We disclose your information in the following manner:
Content visible to others
Public content i.e. any content you post on your user profile or on another user's profile, such as a post comment, is accessible to everyone, including search engines. Any information you voluntarily disclose for posting to the Platform, including your profile page information, is accessible to anyone. When you submit, post or share the content that you choose to make public, on the Platform, it may be re-shared by others.
We reserve the right to share all public content on any social media site or any other online or offline platform. We will never rent or sell your Personal Information to third parties, except on an anonymized basis, unless expressly provided in these Terms.
Sharing with our group of companies
We may share your Personal Information with any member of our Group. The term "Group" shall mean any entity that is controlled by us, or any entity that is in control of us, or any entity that is under common control with us, whether directly or indirectly.
What you share with Others
When you share content and communicate using our Platform, you choose the audience for what you share. We do not control and shall not be liable for the manner, in which such persons use the information that you share with them.
Sharing with Third Parties
We may share your information (including Personal Information) with select third parties including:
- Business partners, suppliers and sub-contractors. Affiliates may use this information to help provide, understand, and improve the Service and Affiliates' own services.
- Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.
- Government bodies or law enforcement agencies, if we have good-faith belief that it is reasonably necessary to share your personal data or information in order to comply with any legal obligation or any government request.
We may also disclose your information (including Personal Information) to select third parties in the following circumstances:
- If Inmount or substantially all of its assets are acquired by a third party.
- In order to enforce or apply our Terms and/or any other agreements.
Security Practices
We have in place appropriate technical and security measures to secure the information collected by us. Where we have given you (or where you have chosen) a username and password which enables you to access the Platform, you are responsible for keeping these details confidential. We ask you not to share your password with anyone.
Where we store your personal information
We store your data on secure cloud servers located in India. We implement security measures to protect the loss, misuse and alteration of the information.
Changes To this policy
Inmount may periodically update this Privacy Policy. Whenever we make any changes to this Privacy Policy that are important for you to know about, we will post the updated Privacy Policy at this link. It is your responsibility to keep checking this page from time to time in order to be aware of any changes made to this Privacy Policy.
Disclaimer
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Information, we cannot guarantee the security of your data transmitted to the Platform; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Your Rights
You are free to remove or delete content from your user account/profile and your account/profile at any point in time. However, the history of your activities and account on our Platform remains available to us, including when we delete your account or content as per our data retention policies.
You may correct, amend, add or delete Personal Information from your account at any time by logging in and visiting your profile page. You have a right to ask us to review, correct and amend the information we collect about you at any point in time. You also have the right to revoke your consent to the collection of your information going forward. However, please note that revoking your consent may negatively affect your use of the Platform.
You can exercise any of these rights at any time by contacting us at support@sunnlo.com. However, we require a reasonable period of 30 (thirty) days to comply with any of your requests.
Data Retention
We do not retain your Sensitive Personal Information for longer than is required for the purposes for which the information may be lawfully used. We may retain user content including but not limited to videos, images, call recordings etc for the performance of contract with certain third parties, Platform's business purposes, provision of products offered on the Platform, and for compliance of applicable law. You can also choose to delete your account.
Third Party Links
The Platform may, from time to time, contain links to and from the websites of our partner networks, advertisers, Affiliates and/or any other websites or mobile applications. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites or mobile applications.
Communications from us
We may from time to time send you service-related announcements when we consider it necessary to do so (such as when we temporarily suspend the Platform for maintenance, or security, privacy, or administrative-related communications). We send these to you via SMS. You may not opt-out of these service-related announcements, which are not promotional in nature and used solely to protect your account and keep you informed of important changes to the Platform.
Grievance Officer
Sunnlo has a Grievance Officer to address your concerns regarding data safety, privacy, and the Platform usage concerns. We will resolve the issues raised by you within 15 (fifteen) days from receiving them.
You may contact our Grievance Officer at:
Inmount Technoservices Pvt Ltd
A 305, Prem Vihar, Gali no. 5, Delhi
Email: support@sunnlo.com
Note - Kindly send all user related grievances to the above mentioned email ID, in order for us to process and resolve the same in an expeditious manner.